Welcome to the Start legal hub where you can find all of our agreements, policies, processes and contract information in one place.
Start Terms & Conditions
Our Terms & Conditions forms the agreement between Start and our customers and covers everything you need to know about our plans, general terms, service descriptions and pricing schedules.
You can download a PDF copy of our Terms & Conditions here.
Critical Information Summaries
Start’s Critical Information Summaries provides you with clear information about our products, plans and services enabling you to easily compare what is being offered.
You can download a PDF copy of the Critical Information Summaries here.
Customer Service Guarantee
The Customer Service Guarantee describes the minimum performance standard when provisioning or repairing a fixed line telephone service.
You can download a PDF copy of our Customer Service Guarantee here.
Financial Hardship Policy
Our Financial Hardship Policy is in place to assist Start customers who are unable to meet their monthly commitments in the short term due to unforseen reasons such as illness or unemployment.
You can download a PDF copy of our Financial Hardship Policy here.
Internet Acceptable Use Policy
This Policy sets out the rules which apply to the use of Start’s Internet Services, including your responsibilities as a customer, as well as permitted and prohibited uses of our Internet Services.
You can download a PDF copy of our Internet Acceptable Use Policy here.
Fair Use Policy
The purpose of the Start Fair Use Policy is to ensure that all our customers get fair access to our services, as well as ensuring customers do not use our services in a manner that we consider unreasonable or unacceptable.
You can download a PDF copy of our Fair Use Policy here.