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Sales & Setup FAQs

Our Start Support Experts are here to help for any problem, big or small. Getting in touch is easy, you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155, or send us an email at

Don’t forget you can fix most problems pretty quickly by checking out our Frequently Asked Questions below.



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Sorry our Start nbn™ Bundles are not available at your address

This could either mean that nbn™ is not available, or we can’t provide an adequate level of service due to the nbn™ technology type that services your address.

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Unfortunately we couldn't verify what Start services are available at your address. You can request a Callback or give our Sales Team a call anytime on 1300 475 155 and they'll be glad to assist.