Sales & Setup FAQs

If you are looking to join Start the best way to get things moving is to check here to see which Start Bundles are available at your address.

You can then follow our super easy online sign-up process, or if you prefer you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 and select the option for Sales.

Absolutely, we would be thrilled to have you on board! The best way to get things moving is to check here to see which Start Bundles are available at your address.

You can then follow our super easy online sign-up process, or if you prefer you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 and select the option for Sales.

We will send you an order confirmation email with your plan details, name and address to make sure we have got everything correct on our end.

We will then keep you updated on our progress in getting you up and running via email.

In most cases you can retain your existing phone number when switching to Start.

There are some occasions where keeping your existing number is not possible, for example voice over IP numbers (VOIP) can’t be transferred to the Start Network.

If you are using a modem provided by Start then getting connected to the internet is easy. Just follow the simple steps in the “Quick Start Guide” that is relevant to you.

nbn™ FTTP

You can download a PDF copy of the nbn™ FTTP Quick Start Guide here.

nbn™ FTTN/FTTB

You can download a PDF copy of the nbn™ FTTN/FTTB Quick Start Guide here.

nbn™ FTTC

You can download a PDF copy of the nbn™ FTTC Quick Start Guide here.

nbn™ HFC

You can download a PDF copy of the nbn™ HFC Quick Start Guide here.

If you are using your own modem or gateway then you will need to use the following settings which can can be found here.

Do you love to chat? Why not try a Start Talk Add-on? It is a great way to save money on your home phone calls and better still, you can chat until your heart is content!

Start Talk Add-ons come in two flavours and they can be added when you sign up to Start, or for existing Start customers call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 or send us an email to customerservice@startbroadband.com.au.

Start Talk Add-ons

Start Talk Unlimited

Perfect for those who like long chats to all standard Australian numbers.

Includes unlimited calls to Local, Standard National and Australian Mobile numbers for $20 per month. Non-included calls are charged at the rates outlined in the “Call Rates” section below.

Call Rates

If you prefer to pay as you go, you can simply make calls as you need and we will add the cost of the calls to your monthly Start bill.

• Local calls 20c per call
• National calls 20c per minute capped at $3
• Mobiles 35c per minute
• Call connection 40c for timed calls only
• 13 numbers 40c per call

International Call Rates

You can download a PDF copy of our International Call Rates here.

Our Start Support Experts are here to help for any problem, big or small. Getting in touch is easy, you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155, or send us an email at customerservice@startbroadband.com.au.

Don’t forget you can fix most problems pretty quickly by checking out our Frequently Asked Questions below.

Multi-factor Authentication

We’re introducing multi-factor authentication to help keep your Start account secure.

Multi-factor authentication involves the use of two or more proofs of identity before granting access to important services on your account. This may include having a One-Time-Passcode sent to a mobile number associated with your account. We do this to help protect you against the risk of identity theft and fraud.

If you suspect your Start service or account has been subject to fraud please report this to your financial services provider and us. The best method to inform us is by phone at 1300 475 155, or send us an email at customerservice@startbroadband.com.au.

To learn more about scams, fraud and identity theft or if you suspect you are a victim we recommend visiting Scamwatch https://www.scamwatch.gov.au/ and IDCARE https://www.idcare.org/ for additional information and advice.

We love to hear feedback from our customers, so let us know how we are going by sending us an email to customerservice@startbroadband.com.au and if anything needs to be followed up a Start Support Expert will be in contact.