Sales & Setup FAQs

If you are looking to join Start the best way to get things moving is to check here to see which Start Bundles are available at your address.

You can then follow our super easy online sign-up process, or if you prefer you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 and select the option for Sales.

Absolutely, we would be thrilled to have you on board! The best way to get things moving is to check here to see which Start Bundles are available at your address.

You can then follow our super easy online sign-up process, or if you prefer you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 and select the option for Sales.

Start ADSL services require a working Home Phone Line connection at your address. Getting your Home Phone Line set up is nice and easy, in fact we can look after the whole process for you!

Depending on what is already connected at your address there may be a cost with setting up your Home Phone Line connection. These charges are determined by Telstra and are passed through at cost.

Transfer existing line $0

Where an existing active line can be transferred to Start. This typically applies to lines currently with Telstra.

Standard connection $59

Where a physical line with a dial tone exists but the line is inactive.

Technician connection $125

Typically for premises with an existing socket and line but no dial tone, where technician work is required to complete the connection.

New Home Phone line connection $299

Typically for new homes where a completely new line or cabling work is required, or for homes where a second line is needed.

If any non-standard work is required, there may be additional setup charges, you will be advised by the technician if this is the case. This includes cabling past the first socket or network boundary point, trenching or more difficult installations.

We will send you an order confirmation email with your plan details, name and address to make sure we have got everything correct on our end.

We will then keep you updated on our progress in getting you up and running via email.

Getting connected to ADSL typically takes between 1 to 2 weeks… but we will work as fast as possible to get you up and running!

First we need to get your phone line set up. If you are currently with a provider other than Start this can take up to 5 business days. If you are getting a new phone line connection we may need to send out a technician to your home, this typically takes up to 10 business days.

Your Start Broadband service will follow after your phone line connection has been completed, usually within 5 business days.

If you have an existing service with another provider you can use this while you wait for your Start service to be connected.

In most cases you can retain your existing phone number when switching to Start.

There are some occasions where keeping your existing number is not possible, for example voice over IP numbers (VOIP) can’t be transferred to the Start Network.

If you are using a Gateway provided by Start then getting connected to the internet is easy. Just follow the simple steps in the “Quick Start Guide” that is relevant to you.

nbn™ FTTP

You can download a PDF copy of the nbn™ FTTP Quick Start Guide here.

nbn™ FTTN/FTTB

You can download a PDF copy of the nbn™ FTTN/FTTB Quick Start Guide here.

nbn™ FTTC

You can download a PDF copy of the nbn™ FTTC Quick Start Guide here.

nbn™ HFC

You can download a PDF copy of the nbn™ HFC Quick Start Guide here.

ADSL

You can download a PDF copy of the ADSL Quick Start Guide here.

If you are using your own Modem or Gateway then you will need to use the following settings which can can be found here.

Do you love to chat? Why not try a Start Talk Add-on? It is a great way to save money on your home phone calls and better still, you can chat until your heart is content!

Start Talk Add-ons come in two flavours and they can be added when you sign up to Start, or for existing Start customers call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 or send us an email to customerservice@startbroadband.com.au.

Start Talk Add-ons

Start Talk Unlimited

Perfect for those who like long chats to all standard Australian numbers.

Includes unlimited calls to Local, Standard National and Australian Mobile numbers for $20 per month. Non-included calls are charged at the rates outlined in the “Call Rates” section below.

Call Rates

If you prefer to pay as you go, you can simply make calls as you need and we will add the cost of the calls to your monthly Start bill.

• Local calls 20c per call
• National calls 20c per minute capped at $3
• Mobiles 35c per minute
• Call connection 40c for timed calls only
• 13 numbers 40c per call

International Call Rates

You can download a PDF copy of our International Call Rates here.

Our Start Network covers the majority of Australian households, however for areas outside of the Start Network area we can supply a service direct from our wholesale partners, however these services come at higher cost.

To ensure we could look after customers living in these areas we created Start Connect and Start Blue Bundles (typically in regional areas). These bundles receive the same great broadband connection and expert support.

We love to hear feedback from our customers, so let us know how we are going by sending us an email to customerservice@startbroadband.com.au and if anything needs to be followed up a Start Support Expert will be in contact.