Moving Home FAQs
Our Start Support Experts are here to help for any problem, big or small. Getting in touch is easy, you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155, or send us an email at customerservice@startbroadband.com.au.
Don’t forget you can fix most problems pretty quickly by checking out our Frequently Asked Questions below.
I am moving home, what do I need to do to get a Start service at my new address?
If you are an existing Start customer, moving your service to a new address is nice and easy. The best thing to do is call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 or send us an email to customerservice@startbroadband.com.au and one of our Start Support Experts will help get things sorted.
When you call Start, it helps to have the detail of your move timings and new address handy.
If you are looking to join Start the best way to get things moving is to check here to see which Start Bundles are available at your address. You can then follow our super easy online sign-up process, or if you prefer you can call us Monday to Friday between 8.30am and 6pm EST on 1300 475 155 and select the option for Sales.
When do need to let Start know if I am planning to move home?
It’s best if you let us know as soon as you know the dates you will be moving out of your existing address and into your new one. That way we can get things moving as quickly as possible. Give us a call Monday to Friday between 8.30am and 6pm EST on 1300 475 155 or send us an email to customerservice@startbroadband.com.au.
If you need a technician to set up your phone line at the new address, this will need to wait until you take possession of the new property.
How do I get my home move process started?
It’s nice and easy, just give one of our Start Support Experts a call Monday to Friday between 8.30am and 6pm EST on 1300 475 155 or send us an email to customerservice@startbroadband.com.au.
How long will it take to get my service up and running when I move home?
We will work as fast as possible to get you up and running on the Start Network after you move home!
It typically takes anywhere between 1 to 2 weeks, depending on what is already connected at your new address.
If I have ADSL or nbn™ at my current address will I be able to move it to my new address?
The service at your new address will be dependent on what infrastructure is available. You can rest assured that we will always connect you to the best service available on the Start Network!
Does moving my services to a new address break my current contract?
If you are within your contract period when you move your services to a new address, Start will waive any cancellation costs and relocation costs provided you are willing to enter into a new 24 month contract.
Alternatively you may opt to take a 6 month contract at the new address and move your services for a fee of $99.95.
Can I keep my current number at my new address?
We will do our best to help you retain your current phone number. Home Phone numbers are typically attached to a specific telephone exchange.
This means that if your new address is serviced by a different telephone exchange, you may not be able to keep the same phone number. There are some occasions where keeping your existing number is not possible, for example voice over IP numbers (VOIP) can’t be transferred to the Start Network.
