Customer Mission

The Start Customer Mission is all about our commitment to give our customers a dazzling experience every time you need us.

1. Built and run in Australia

We passionately deliver super fast broadband and back you all up with a local support team right around the corner. Probably close enough to come over and “unplug it and plug it back in” themselves, should you require the service.

2. Support Experts

Our Start Support Experts are highly trained broadband enthusiasts. We stay on top of all the nerdy stuff so you don’t have to.

3. We care

When you get in touch with us, we care about the outcome. That means trying our best to get things sorted… as quickly as we possibly can… every time.

4. Simple is beautiful

Everything super simple. All the way from choosing a plan, to getting set-up and getting help from us when you need it. We ditch the technobabble, who needs it anyway…

5. Improve our local community, one connection at a time

We provide super fast broadband and home phone services that empower you to make your state a better one. You can surf and chat happily in the knowledge you’re making a difference.

Check out the great things happening in the Start Community here.